Hopefully, more people are taking matters into their own hands. A great post on Rust Wire looks at some of the cell phone aps out there to help you know the city better.
"Community groups, neighborhoods even whole suburbs in Cleveland are helping advertise their offerings using smart phone aps. These portable guides can help you catch a film, catch the bus or grab a bite to eat when you’re on the go in the Cleve.
This is definitely a policy other communities, public agencies and businesses should be looking into to help with marketing and customer service"